Your contract is with flightstofrankfurt.co.uk. These conditions form part of that contract for all arrangements you book with us.
The exact amount will be advised at the time of booking, and full payment may be required dependent on the type of holiday purchased and date of travel. Your balance must be paid by the due date shown on your invoice and failure to do so may result in the cost being increased or ultimately cancellation. Payment will be accepted by: Visa Debit and Switch Cards, Visa and Master Card, American Express. Cheque: Allow 10 days from postage to clearance. Bank Deposit (Details available from your consultant).
Cost of air fares (other arrangements)
Air fares and their conditions can change without warning, and clients are advised to check with us at the time of booking. Airlines are at liberty to change prices at any time up to the date of travel. In practice they usually honour prices where tickets have been issued. Flightstofrankfurt.co.uk will attempt to provide advance warning of price increases in an effort to allow you to pay at the original price, but cannot guarantee to do so.
Airport charges and departure taxes
Action by UK or Overseas Governments and other Authorities including mandatory increases or new charges are not covered by the company’s price Guarantee.UK Air Passenger Duty, together with the Airport and Departure Taxes as noted on the appropriate pages of the relevant brochure, will be charged separately to the fares as per invoice.
Whilst we make every effort to ensure the accuracy of our work, please check all details immediately and advise us of any discrepancies. The name shown on all travel documents should match those on your passport(s). If you are getting married or changing your name, the name(s) on your passport should reflect those on your travel documents. Failure to comply with this could result in amendment charges being levied or possible cancellation of your flights.
This is where you wish to alter the dates of your existing arrangements and applies prior to payment of your balance. Each amendment will incur a charge of £35 per person. This charge will be added to your invoice and is non-refundable. Any additional charges passed on to us by airlines or suppliers will also be added to this. We will do our utmost to meet new instructions as long as they are received by us in writing. Please enquire for more details with your consultant.
This is where you wish to cancel your holiday arrangements or a component of your holiday. Any cancellation must be notified in writing by the person who made the booking.
a) Prior to payment of balance -If your entire travel arrangement is cancelled, all moneys paid will be forfeit. If a component of your holiday is cancelled, a charge of £35 per person will be levied. Where additional moneys have been collected relating to a specific component these will be forfeit.
b) After payment of balance but before departure -Cancellation charges will be 15% of the total cost plus loss of deposit and any insurance premium paid. Any additional cancellation charges passed on to us by airlines or suppliers will be added to this. Some of our airfares have special conditions attached to them, which can incur cancellation charges as high as 100%. These will be applied in addition to the above charges. Any such conditions will be advised to you upon booking by your Travel Consultant.
c) On or after departure cancellation charges will consist of those applied by the airline or operator and those of flightstofrankfurt.co.uk. These may amount to the loss of all money paid even where a particular element remains wholly or partially unused.
Note: If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges. You will be advised of the exact amount prior to the cancellation being finalized.
Unused or part used air tickets are returned to the airline for authorization and calculation of refund due. Any refund received back from the airline is then subject to loss of deposit and 15% cancellation charges, unless advised differently at the time of booking. Refunds can take up to 2 –6 weeks depending on the nature of the booking, to be dealt with both by the airline and flightstofrankfurt.co.uk. In most cases, we are not permitted to make any refund without reference to the airline. Some airlines may require proof of departure from the destination country or a residency certificate, before refunding part used tickets.
Lost or stolen tickets
Should tickets become lost or stolen, it is necessary to complete an indemnity form to be passed to the airline. Some carriers are then prepared to issue replacement tickets immediately but may impose a fee for this. Other airlines require full payment to issue replacement tickets and will refund the amount paid for the original documents at a later date. Clients should be aware that this process can take up to 18 months.
Reconfirmation of flights /check-in
On arrival at any destination or stopover point it is imperative that you reconfirm the reservations, timings and check-in details of your flight with the airline concerned, at least 72 hours prior to departure. This also applies to your first flight from the UK. This action allows the airline to inform you of any unforeseen delays or changes to your itinerary and provides the airlines with a contact for you. Please refer to the Travel Essentials guide in the ticket wallet for full details, instructions and a list of UK telephone numbers.
Routing and timings
Unless otherwise stated, the routing of your air ticket cannot be changed, once the balance has been paid. Please note that the timings of air, sea, road or rail departures are estimates only. These timings may be affected by operational difficulties, weather conditions or passenger failure to check in on time. Flight timings are subject to change as a result of airline procedures and up to date times will appear on your final itinerary. Please also note carriers have conditions of carriage which will apply to you and which limit or exclude liability. Copies are available from this office upon request. We do not make any arrangements if there is a delay at the outbound or inbound points of departure. Most airlines however, do make provisions in such cases.
In the event of making requests like meal, seating, wheelchair etc., we will communicate that request to those responsible. A request cannot be guaranteed and therefore we cannot be held responsible for any refusal.
We advise you to take a travel insurance policy from flightstofrankfurt.co.uk. Please check acceptance of the terms and conditions. Signing it validates the policy. You are required by EEC Law to have adequate travel insurance.
Passport and visa requirements
A full ten-year valid passport is required for visits to all destinations. Check the validity of your passport and any visa requirements with the appropriate consulates. Also, if appropriate, please check you have a full driving license and are eligible to drive in the country concerned.
Despatch of travel documents
Travel documents will be sent to you approximately 10 days or more prior to departure, unless you have made a late booking. At peak times however, this may not be the case and we will then use appropriate mail services to get tickets to you, prior to departure. No tickets will be sent out unless final payment has been received and cleared. Travel documents, unless collected from our offices, will be sent by normal Royal Mail services. Should you require the added security and speed of Data Post or courier delivery, this can be arranged providing any costs are covered by you. You should be aware that travel documents entrusted to Royal Mail services are done so at your own risk. Flightstofrankfurt.co.uk cannot accept responsibility for items lost in the post.
Your financial protection
When you buy an ATOL protected flight or flight inclusive holiday from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information and who to contact if things go wrong. We/suppliers will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases where neither we nor the supplier are able to do so for reasons of insolvency than an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder.
However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we/suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees, any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable).
You also agree that any such claims maybe re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Sales of single components such as car hire, accommodation only and other travel services which are not pre–arranged and sold by us with other travel products to you at an inclusive price, are unlikely to be covered by an ATOL license or liability for overseas performance (including death, illness or injury) unless the supplier’s terms and conditions make this clear. You should always check the supplier’s conditions and ensure that you have taken out adequate insurance to cover this risk. We will offer you the opportunity to purchase an insurance policy at the time of booking which, if purchased will cover the price paid in the event of the supplier’s insolvency.